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Other systems

The following is a list of systems and tools providing additional data management functionality:

No.	Name	Description
1	Acrobat Sign	The tool used for making electronic signatures.
2	SupportPal	The solution for providing help desk services, allowing you to manage tickets reported by your clients. When using SupportPal, clients can submit and manage their tickets within the B2Core UI.
3	Zendesk	The customer support platform offering a ticketing system, live chat support, and AI-powered capabilities for enhanced customer interactions. For submitting and managing tickets, clients are redirected from the B2Core UI to the Zendesk interface. When switching from the use of SupportPal to Zendesk, make sure that clients submit new tickets only through Zendesk but can still view their SupportPal ticket history (for details, refer to How to switch from SupportPal to Zendesk).

No.

Name

Description

Acrobat Sign

The tool used for making electronic signatures.

SupportPal

The solution for providing help desk services, allowing you to manage tickets reported by your clients.

When using SupportPal, clients can submit and manage their tickets within the B2Core UI.

Zendesk

The customer support platform offering a ticketing system, live chat support, and AI-powered capabilities for enhanced customer interactions.

For submitting and managing tickets, clients are redirected from the B2Core UI to the Zendesk interface.

When switching from the use of SupportPal to Zendesk, make sure that clients submit new tickets only through Zendesk but can still view their SupportPal ticket history (for details, refer to How to switch from SupportPal to Zendesk).